News : AMEYO Supports Customer Service Using Skype Connect
Gurgaon, 3 December 2013 -- Drishti, a Contact Center Solutions provider, enables easy integration with Skype Connect to deliver greater satisfaction to the customers, with ease. Skype’s text, voice, and video make it simple to connect with people with a simple click. Customers can connect to enterprises conveniently. In AMEYO, Skype Connect which is enabled on SIP (Session Initiation Protocol), complements the existing telephone services and helps businesses save on communication costs.
The AMEYO solution helps enterprises set up SIP profiles to receive calls from mobiles and landlines. Businesses then implement Skype buttons on websites and e-mails so customers with Skype can call in. One of the best features of Connect is that it helps you maintain low calling costs.
Sachin Bhatia, Vice President, Business Development at Drishti-Soft said, "The aim was to make communications effortless for the customer and the business. While customers are browsing websites, they can connect to an agent instantly through a click of the Skype icon. AMEYO has an easy-to-use interface that enables Skype interactions which makes it easy for agents to call customers. It’s a great tool to bring customer friendly enterprises closer to their customers at lower costs."
AMEYO integrates with Skype Connect effortlessly and becomes a very useful tool for servicing customers. The tool logs all the customer interactions and treats them like regular calls. Contact centers benefit with a low-cost solution which brings customers and businesses closer on a globally available communication platform.
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Skype is a freemium voice-over-IP service and instant messaging client that is developed by the Microsoft Skype Division. The name was derived from "sky" and "peer". Skype was first released in August 2003.
Published: Tuesday, December 3, 2013