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News : COMQUEST Deploys AMEYO Communication Suite
Gurgaon, Nov 11, 2013 -- Drishti, a provider of Contact Center Software and Enterprise Communications Applications announces that Comquest Sdn Bhd, Brunei, deployed the AMEYO Contact Center Communication Suite to automate their contact center processes. Comquest offers enhanced customer service to its customers like call centre services, Business Process Outsourcing (BPO), HR outsourcing, IT & ITES helpdesk, and support among others. They implemented the AMEYO solution to easily manage all these processes on a single platform.
Comquest is redefining the essence of customer service in Brunei. Operating across a range of verticals like telecom, airline, and training, they wanted to automatically manage their contact center processes to increase efficiency. Comquest chose AMEYO as the platform to integrate their workflows and processes easily and the end-to-end IP-based, hosted contact center solution delivered the results.
Speaking on the deployment, Mr. Gaurav Shrotriya, Business Development Manager at Bahwan Cybertek LLC & Comquest Sdn bhd said, "AMEYO has enabled us to be more efficient and productive with complete automation. The flexibility of the solution let us scale and expand our operations. The deployment improved agent efficiency as well as our customer outreach. Our customers benefitted with enhanced customer service offerings. Ameyo platform has helped Comquest acquire clients in the TELCO, BFSI and Govt verticals, the newest being the E-Government National Center (EGNC)."
Vipin Jethi, Vice President of Sales-MENA, Europe and Global Alliances, said, "The speed of implementation is the key in any BPO deployment and Comquest was no different. AMEYO platform proved itself to be scalable both in terms of size and features which helped Comquest add new business processes, seats and feature sets on the fly enabling them in their aggressive go to market strategy. Getting E-Government National Center (EGNC) on board gives us a sense of accomplishment and we feel proud for shouldering responsibility by supporting the Brunei E-Government initiative. We are bullish about our partnership with comquest and look forward to acquiring a major share in the Brunei market place across business verticals."
Features like Automatic Speech recognition, Text-to-speech (TTS), and multichannel interactions (phone, e-mail, chat, and SMS) were deployed. Turnkey supply was implemented and call processes which had been set up on a Cuscent platform (which registered all calls), were converted to call format.
The solution delivered a high uptime of 99.99%. TTS and ASR have made it easy for customers to inquire about products and services, and ensures that the simple queries are handled easily, leaving the agents free for complex queries. The adaptability and flexibility of the solution made the conversion of calls effortless and distributed them intelligently to available agents. Comquest has streamlined their business process and is efficiently able to provide its customers world-class services.
Posted by Veronica Silva Cusi, news correspondent
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
About Comquest Sdn Bhd:
Comquest Sdn Bhd is a Joint venture between Bahwan CyberTek, a Sultanate of Oman based IT products and Services company and eSipadu Systems which is a System Integrator and a 100% owned subsidiary of Telekom Brunei Berhad. We offer services that would cater end to end outsourcing needs of the customers in Brunei as well as rest of the BIMP-EAGA region. Services offered by Comquest include- Call centre Services, Business Process Outsourcing, HR outsourcing, IT & ITES helpdesk and support etc.
Published: Wednesday, November 13, 2013