News : Ameyo, Revv Together to Empower Customer Support Demands
New Delhi, India, June 30, 2016 -- Indian contact centre software provider Ameyo announced its partnership with Revv, the self drive car rental service provider for its specialized cloud-based customer interaction platform Ameyo Emerge.
Revv is a multiplatform solution for customers looking for a self-driven car on rent. This made it important for Revv to choose a contact centre technology to be always available to customers and avert the hassles of outsourcing their call centre operations to a BPO.
The amount of data provided by the BPO was limited and the reports generated failed to serve the purpose of the car rental company. The company was unable to pull records on abandoned/missed calls which escalated their intent to implement a cloud contact centre technology.
"We are pleased to add Revv in our growing customer base. We will continue to strengthen our client base and will add more services to the platform," said CEO Ameyo, Bishal Lachhiramka.
"With Ameyo Emerge we found the perfect solution to meet our communication needs. We were impressed with the solution, feature and capabilities of the product. The cloud contact centre technology has helped us in creating better experiences for our customers. Along with faster scalability, the platform has also removed the tangles in communication process to assist customers effortlessly on different channels," said Founding member Revv, Srijan Sanket.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, July 1, 2016