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News : AmplifAI Launches New Channel Partner Program

#contactcenterworld, @amplifAI

Plano, TX, USA, June, 2022 -- AmplifAI, an AI-Driven Performance Enablement Platform for employee-focused enterprises, is excited to announce the launch of its new channel partner program aimed at furthering its commitment to the channel and driving increased revenue. AmplifAI will leverage technology partners who specialize in delivering advanced CX solutions to their Enterprise customers as their entry into the channel. AmplifAI has been busy building its channel foundation with several strategic partners who fit perfectly into our Ideal Partner Profile.

"We are thrilled about this new initiative, and the partners we are aligning with are all equally excited to be adding a differentiating performance enablement platform to their portfolio," says AmplifAI’s Head of Enterprise Sales and Channel, Mike Chevraux.

In partnering with AmplifAI, partners will enhance their portfolio with a non-competitive coaching and performance improvement platform driven by AI. "AmplifAI brings a unique offering to Filos’ clients," says Filos CEO, Jordan Oliverio. "AmplifAI doesn’t compete with our existing portfolio and adds a powerful coaching and employee enablement platform to our arsenal that is often overlooked and under-served by enterprise organizations. This partnership will allow us to create a better CX experience for our clients."

Sebastian Anthony Corriere KMP NPS, Chief Contact Center and CX Strategist, VesuvITas adds, "AmplifAI improves Agent Experience, increases customer loyalty, delivers a better Customer Experience, and reduces agent turnover with a unique set of tools that can work with any contact center solution and delivers simple data visualization and dashboards. As our clients are concerned about agent turnover, I can recommend AmplifAI to help identify and mitigate employee attrition before it happens while providing predictive analytics to indicate what percentage retention improvements they can expect to see in the future."

#contactcenterworld, @amplifAI

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About AmplifAI:
Company LogoAmplifAI is a an all-in-one AI platform changing how companies lead and develop front-line employees and supervisors! In a continuously competitive environment, AmplifAI allows businesses to prosper by focusing on developing managers and employees to their fullest potential so they deliver best-in-class employee and customer experiences. AmplifAI is an enabler, accelerating performance by making your people better!
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, June 23, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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