News : Amway New Zealand Signs Injixo Workforce Management Solution
New Zealand, May 5, 2015 -- Amway New Zealand’s Regional Contact Centre has chosen injixo the cloud-based global Workforce Management service for its WFM solution.
Injixo is represented in New Zealand and Australia by Great Outcomes Ltd, and Director Giles Potter said; "injixo’s solution will create significant service and staffing efficiencies for Amway New Zealand, increasing productivity in the entire Regional Contact Centre operation".
Simon Bennett, Senior Manager of Amway New Zealand said; "As Amway’s business has become more complex with multi-channel contacts and an increased need to make operational efficiencies, we required a cost-effective, highly functional WFM solution. Through injixo, Amway can create an optimised, employee-oriented contact centre."
"Amway’s Contact Centre Managers needed control over the entire resource process and service level planning throughout every day, so they chose injixo" said Potter.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About Amway New Zealand:
Amway is an $US10.8 billion company with 21,000 employees globally. Amway is the world’s number one direct selling business as ranked in the 2014 Direct Selling News Global 100. There are more than 100,000 Amway Independent Business Owners in Australia and New Zealand. Amway has helped more than 12 million children through our One by One Campaign for Children since 2003.
Published: Wednesday, May 6, 2015