News : Amway New Zealand Signs Injixo Workforce Management Solution
New Zealand, May 5, 2015 -- Amway New Zealand’s Regional Contact Centre has chosen injixo the cloud-based global Workforce Management service for its WFM solution.
Injixo is represented in New Zealand and Australia by Great Outcomes Ltd, and Director Giles Potter said; "injixo’s solution will create significant service and staffing efficiencies for Amway New Zealand, increasing productivity in the entire Regional Contact Centre operation".
Simon Bennett, Senior Manager of Amway New Zealand said; "As Amway’s business has become more complex with multi-channel contacts and an increased need to make operational efficiencies, we required a cost-effective, highly functional WFM solution. Through injixo, Amway can create an optimised, employee-oriented contact centre."
"Amway’s Contact Centre Managers needed control over the entire resource process and service level planning throughout every day, so they chose injixo" said Potter.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 MORE Ways To Demotivate Staff
About Amway New Zealand:
Amway is an $US10.8 billion company with 21,000 employees globally. Amway is the world’s number one direct selling business as ranked in the 2014 Direct Selling News Global 100. There are more than 100,000 Amway Independent Business Owners in Australia and New Zealand. Amway has helped more than 12 million children through our One by One Campaign for Children since 2003.
Published: Wednesday, May 6, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...