News : An App to Call an Ambulance
Sept 19, 2014 -- In a month's time, you can download an app set up by the 108 ambulance service. The app will contain all your details like name, age and address. Just access the app and all these will reach the service providers who won't waste valuable time during the Golden Hour that makes the difference between life and death, by asking for details.
Jagadish Patil, State Head, GVK EMRI, which runs the 108 ambulance operations in the state, said, "The mobile application is already on trial runs and will be in proper execution in a month's time. If a person downloads this app and accesses it, the call centre will not spend time in taking down the name and address of the person. They will track the location and confirm it with the caller so that the time and pressure is reduced for both the caller and the receiver."
The mobile application can be downloaded on Android phones free of cost and will be extended to others eventually. S S Perveez, Head ERC, Quality and Marketing, GVK EMRI, said, "Usually when a person makes a call to the 108 call centre, the people in the control unit have to ask them several questions like, where are you calling from? What is your name? At times, the person on the other side who is either a patient or an attendant tends to panic and may make a mistake. In such cases, installing this mobile application can be of great help to not only the accident victims but also others."
The total time taken over the first call can vary from one minute to three minutes depending on the distress level of the person making the call. This application is likely to save about one-and-a-half minutes. The information can then be transferred to the pilot of the ambulance, who can also be clear about the exact location where the accident has occurred.
The application is not limited to accident victims. It is also likely to help people who have hypertension, cardiac arrest and other diseases. Perveez said, "It is mainly targeted at senior citizens, who live alone with their children away." The 108 ambulance service has signed an agreement with Google Maps to track the exact location. "When a caller makes a distress call and says he is on MG Road, as it is a centralised call centre there may be confusion, as there is an MG Road is most towns in Karnataka. This application will enable the call centre to track the latitude and longitude of the call and the exact location, which will pop up on the screen of the person who is taking the call. All the caller has to do is confirm the application," Perveez said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Segment Your Customers
More Editorial From GVK-EMRI Emergency Response Center
About GVK-EMRI Emergency Response Center:
PROVIDE HEALTHCARE FACILITIES TO THE ENTIRE STATE OF UTTARAKHAND IN INDIA. WE WORK ON THE SAME PRINCIPLE AS 911
Published: Monday, September 22, 2014