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News : Everest Group Names Genpact a Star Performer and Leader

#contactcenterworld, @genpact

New York, NY, USA, Sept 27, 2016 -- Genpact (NYSE: G), a global provider in digitally-powered business process management and services, announced that Everest Group, an industry analyst, has recognized Genpact as a "Star Performer" and "Leader" in the 2016 PEAK Matrix™ for Banking Business Process Outsourcing (BPO).

The PEAK Matrix assesses absolute market success and overall capability of service providers. Everest Group specifically cited Genpact’s global delivery capabilities and investments in enhancing technology and innovation, such as its mortgage origination solution. Everest also noted that Genpact was the leading contributor to the banking BPO market’s revenue growth as a result of new clients and expanded scope of existing accounts.

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"Genpact also earned its place as a Star Performer and Leader as it is one of the largest providers in banking BPO by scale, has made substantial investments in domain expertise, and has a special focus on commercial banking, end-to-end mortgage originations, and commercial lending platforms," said Rajesh Ranjan, partner, Everest Group.

"We’re proud to be recognized so highly by Everest Group, which is a testament to our continued success in delivering results to our banking and financial services clients, including innovation through RPA and other new technologies," said Mohit Thukral, senior vice president and business leader, Banking, Financial Services and Insurance, Genpact. "Our unique Lean Digital approach aligns technology with business outcomes to help our clients dramatically evolve their operations and achieve the most impact from their transformation investments."

#contactcenterworld, @genpact

Posted by Veronica Silva Cusi, news correspondent
Source: Genpact


About Genpact:
Company LogoGenpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Monday, October 3, 2016

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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