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News : Anantapur: 104 Call Centers to be Strengthened to Swiftly Attend to Corona Patients

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Anantapur, India, July 29, 2020 -- In the context of two Covid deaths allegedly caused by failure of 104 ambulance staff in responding to pleas of two patients for transporting them to the hospitals for treatment of their respiratory problems, District Collector Gandham Chandrudu appointed District Panchayat Officer Ramanatha Reddy (mobile No:- 7382996167), as nodal officer to monitor the 104 call centres.

He has been directed to adhere the instructions issued in Covid instant order-68 scrupulously and monitor the data gathering in 104 call centres and ensure that data is uploaded on a daily basis immediately and also directed to submit daily reports to the Joint Collector (VWS &D), Anantapur and Command Control Room, Anantapur without fail.

The district call centres shall function on a 24-hour basis in three shifts. They shall receive the calls from the Central 104 call centre and interact with the hospital superintendent and CCC centre in charges for admissions. They shall also interact with the medical officers and other hospital superintendents for collecting their swabs.

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Further they shall also interact with the transportation nodal officers for picking up positive persons from their residences for triaging. For this sufficient number of vehicles will be deployed in the districts in decentralised manner for picking up people and to be brought to triaging centres, according to an instruction from the State medical and health headquarters. Also Read - Anantapur: Declare health emergency to contain Covid-19 M Ravi Shankar (mobile No:- 9538802669), Deputy DIO, NIC is hereby appointed as Technical supporter/Technical Assistant to 104 call centre and he is directed to give technical assistance to the 104 call centre and he should work in coordination with District Panchyat Officer, Anantapur.

M Ravi Shankar (mobile No:- 9538802669), Deputy DIO, NIC is hereby appointed as Technical supporter/Technical Assistant to 104 call centre and he is directed to give technical assistance to the 104 call centre and he should work in coordination with District Panchyat Officer, Anantapur.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehansindia.com

About ContactCenterWorld:
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.

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Published: Thursday, July 30, 2020

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2021 Buyers Guide
Get Listed
Knowledge Management

1.)	3Fiftynine Branches Combines knowledge management with call support as continue improvement.

2.)

eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.)

eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

https://www.egain.com/products/knowledge-management-software/

4.)

FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.)

Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.)	Knowmax Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service. https://knowmax.ai/

7.)

livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.)

ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.)

Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.