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News : Anatel, Senacon to Monitor Customer Service Rules
July 9, 2014 -- Brazil's National Telecommunications Authority (Anatel) and the National Consumer Registry (Senacon) of the Ministry of Justice have issued a statement saying they will jointly monitor the compliance of requirements introduced by the General Rules of Consumer Protection (RGDC).
The requirements were developed based on consumer complaints of consumers and information received from agencies for consumer protection.
The regulation introduces a number of innovations in industry regulation and defense of consumer rights.
Among the new rules that went into effect on 8 July, is the establishment of a minimum validity period of 30 days for pre-paid phone credit and the obligation that promotions are valid for new and existing customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Record Unsolicited Customer Feedback
Published: Thursday, July 10, 2014