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News : Anexinet Continues Their Strategic Expansion Plans by Acquiring Light Networks

#contactcenterworld, @anexinet

Philadelphia, PA, USA, Aug, 2021 -- Anexinet Corporation, a provider of digital business solutions, and a Mill Point Capital LLC portfolio company, announced it has entered into a definitive agreement to acquire Light Networks. The acquisition will allow Anexinet to leverage its Artificial Intelligence (AI), process automation, and digital solutions alongside Light Networks’ Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and network/telecom solutions to elevate digital interactions for their customers, employees, and partners.

"The acquisition of Light Networks, following our acquisition of SereneIT in Atlanta, demonstrates Anexinet’s rapid growth trajectory and commitment to best-of-breed, innovative solutions for our clients," said Brian Glahn, CEO, Anexinet. "The company’s engineering-led approach will expand Anexinet’s portfolio with unique voice, video, and collaboration capabilities, while also significantly adding depth to our networking abilities with Cisco engineering expertise."

"Cisco is very excited about Anexinet’s acquisition of our Atlanta-based Premier Partner, Light Networks. We believe this growth strategy with Light Networks will generate substantial synergies as a Cisco market influencer adding fast-track value creation for our joint customers," said John Moses, VP Sales, Cisco.

Light Networks’ specific customer experience and workplace modernization solutions are complementary to Anexinet’s core solutions. Founded in 2006 by Robby Paul and Bill Gregory, privately-held Light Networks is currently headquartered in Atlanta, GA, and will expand Anexinet’s footprint in the U.S. Southeast.

"Anexinet’s methodology and client-first culture is perfectly aligned with our culture, making them an ideal partner," said Robby Paul, co-Founder, Light Networks. "We are excited to combine our contact center and collaboration expertise with Anexinet’s digital transformation and automation/AI capabilities. We believe the combined practices, will continue to improve how our clients can effectively engage with their customers, to ultimately drive growth and optimize costs."

"Light Networks builds contact centers; Anexinet provides broader digital transformation solutions," said Michael Perdue, Anexinet Chairman of the Board and Mill Point Capital Executive Partner. "This makes an ideal union, strengthened by the fact that both companies have teams of client-focused technology leaders with a history of surpassing client expectations and loyalty."

#contactcenterworld, @anexinet

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Anexinet:
Company LogoAnexinet specializes in digital business transformation. We empower our clients to grow their customer base and improve workforce efficiency by envisioning, developing, and operating next generation technology solutions. Our core expertise is in digital applications, analytics, and hybrid IT, enabling businesses to rapidly transform. Partner with Anexinet to support the full lifecycle of your next generation digital business.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Monday, August 16, 2021

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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