#contactcenterworld, @ribboncomm
Sydney, Australia, Dec, 2022 -- Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications technology and IP optical networking solutions to many service providers, enterprises, and critical infrastructure operators to modernize and protect their networks, announced that aged care, housing and community services provider Anglicare Sydney has selected Ribbon's Session Border Controller Software Edition Edge and Ribbon Session Border Controller 2000 to provide secure calling connectivity for its contact centre, offices and aged care/retirement living facilities in New South Wales.
"Ribbon's solution has dramatically simplified the deployment of connectivity and security services for our new communications environment, which includes leveraging Microsoft Teams calling capabilities," said Hamish Maple, IT Enterprise Architect, Anglicare Sydney. "Having a modern, state of the art communications environment is a key part of our IT strategy that enables us to serve our customers, staff and volunteers more easily, consistently and comprehensively."
Anglicare's previous calling environment was complex, involving call centre resources and multiple PBX, SIP and ISDN technologies that had supported the business over a long period of time. The organization needed to centralize voice services and consolidate the technology environment for sites and its call centre as well as provide a calling solution for PSTN services that were being decommissioned on a legacy ISDN network for residential calling. The site by site deployment has allowed for seamless interoperability between old and new systems, keeping the organizations communications operational at all times.
"Anglicare Sydney is recognised as one of Australia's most important community service agencies and provides critical services to community members throughout many New South Wales regions, particularly in aged care. We are delighted to be able to play a part in helping Anglicare modernise its communications infrastructure and be a part of a highly secure and reliable communications system to connect residents, family members, staff and Anglicare's support teams," said Manny Christophidis, Channels Director, Asia Pacific, Ribbon Communications.
"Switch Connect specialises in leading highly complex deployments of voice services, often with clients who are managing a complicated mix of legacy technologies, and more current cloud and Unified Communication technologies. Working with Ribbon, we were able to help Anglicare Sydney gain a state-of-the-art communications system throughout New South Wales," added Rowan Milne, Managing Director, Switch Connect.
#contactcenterworld, @ribboncomm
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About Ribbon Communications Inc:
AboutRibbon Communications is a company with two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today's world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses.
About Anglicare Sydney:
A Christian Not for Profit company serving the community and aged care sectors in Sydney
Published: Monday, December 26, 2022
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