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News : Angus Council Partners with Maintel to Help Transform its Telephony and Contact Centre with RingCentral’s Cloud Solution

#contactcenterworld, @maintel

London, UK, July 10, 2023 - Angus Council has selected Maintel, a cloud and managed services company, to identify and deploy a new and improved communications platform. The Council’s 116,000 residents will benefit from RingCentral’s cloud solution that enables easier and more efficient communication with vital local services.

Angus Council is one of the 32 local government council areas of Scotland, covering 842 square miles bordering Aberdeenshire, Dundee City and Perth and Kinross. Faced with reduced budgets and increased demand, the Council prioritised its commitment to improving customer service by updating the legacy telephony system which was no longer able to support access to its broad range of services.

The new solution had to be efficient, reliable, cost-effective, and future-ready. To address these challenges, the Council embarked upon a process to select the most appropriate technology solution alongside a trusted partner to design, deploy, and support the new communications platform.

Maintel was selected to deliver an enterprise-grade cloud platform with improved call routing and handling capabilities, and Contact Centre applications including team messaging, file sharing, task management and video meetings to enable more efficient, effective, and agile working. Maintel identified RingCentral as the only cloud communications vendor that could deliver on all fronts.

Alistair McLeod, Team Leader of Innovation, Digital Enablement & IT at Angus Council commented: "This solution will enable us to connect with our local community and engage with residents on their channel of choice. By partnering with RingCentral, Maintel is helping us transform how our team communicates both with service users and each other – and all within our budget."

Fraser Sutherland, Head of Public Sector at Maintel said: "We are looking forward to working closely with Angus Council to deliver and support the new RingCentral platform. As a trusted adviser, we are committed to ensuring they reap the full benefits of the solution to boost efficiency and improve both user and customer experience."

Tony McNish, Regional Vice President Channel Sales at RingCentral added: "We are pleased to be working with Maintel to provide Angus Council with a modernised cloud communications and Contact Centre solution. As well as improving service delivery, we are confident that our solution will allow staff to communicate and collaborate more effectively as they work to improve the lives of the local community."

#contactcenterworld, @maintel

Posted by Veronica Silva Cusi, news correspondent

About Maintel:
Company LogoMaintel is a UK provider of tailored voice, data and mobile solutions for businesses nationwide.
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Today's Tip of the Day - Making It Easy For Customers To Contact You

Read today's tip or listen to it on podcast.

Published: Tuesday, July 11, 2023

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2024 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
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