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News : Annual AI Awards Honours Irish Artificial Intelligence Excellence in 2021

#contactcenterworld, @Microsoft

Dublin, Ireland, Nov 25, 2021 -- STATSports, FIRE1, ACI Worldwide, and INFANT Research Centre are amongst the top Irish AI innovators recognised by AI Ireland at the third annual AI Awards ceremony, sponsored by Microsoft.

Held at the Tangent, Trinity’s Idea Workspace, the awards will be broadcast on Thursday 25th November on the AI Awards’ YouTube channel. These Awards, which are part of the not-for-profit organisation AI Ireland, support the growth and development of Data Science, Machine Learning, and Artificial Intelligence in Ireland. The awards seek to recognise how AI can be ethically used to help solve some of the biggest business, academic, environmental, and health challenges facing our society today.


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Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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The 2021 AI Award Winners are:

Best Application of AI in an Academic Research Body

Winner: INFANT Centre, University College Cork – for its work using Deep Learning in neonatal seizure detection.

Best Application of AI in a Large Enterprise

ACI Worldwide - who developed Incremental Learning, a new patented technology that transforms fraud prevention within the payment solutions sector.

Best Application of AI in a Student Project

Eoin Kenny - A PhD student in University College Dublin for his internationally recognised work on predictive AI modelling, explainable AI, and precision agriculture.

Best Use of AI in a Consumer/Customer Service Application

Webio – was awarded for its Conversational Middleware Service enabling organisations to connect applications, digital assets across different communications platforms (SMS, WhatsApp to Alexa).

Intelligent Automation – Best Use of RPA & Cognitive

FIRE1 Foundry - has developed a novel implantable sensor solution for remote monitoring of congestive heart failure patients in their home which is enhanced by FIRE1’s continuous training of new predictive models adding diagnostic functionality to its innovative solution.

Best Application of AI in a Start-up

EdgeTier - An Irish start-up using artificial intelligence (AI) to improve customer service. Its WatchTower AI solution which analyses the contents of emails and chats between customers and agents in real time, detects issues or unusual trends, and alerts contact centre managers ahead of time.

Best Use of AI in Sector

STATSports is a provider of wearable player tracking devices and analysis software. Its proprietary APEX pods and Pro Series software leverages data to improve performance with sporting teams around the world and how they have effectively utilised the cloud to provide additional services to their customers.

Best Application of AI to achieve Social Good

Terrain AI - is a research project led by Maynooth University and is focused on improving the understanding of the impact of human activity on land use and how it relates to climate change, with the aim of improving carbon measurement that will inform future carbon reduction strategies.

Anne Sheehan, General Manager, Microsoft Ireland, commented, "It’s impressive to witness the ever-growing levels of innovation and creativity from Irish companies when applying ethical Artificial Intelligence solutions to solve complex and diverse societal and business challenges. Today’s winners demonstrate the positive impact that AI can bring to different sectors, from finance to health, from security and fraud prevention, to even addressing our most pressing environmental challenges. The AI Awards are key to recognising homegrown talent and entrepreneurship and we are delighted to support the awards again for a third year."

Mark Kelly, Founder of AI Ireland & Chief Customer Officer at Alldus, commented: "The level of innovation and creativity in the application of AI to address today’s challenges is humbling. All of the finalists have brought their unique take on how AI can be utilised and address a vast array of challenges. Today’s finalists and winners are examples of how world beating AI solutions can be developed ethically and in line with the new EU regulations. The breadth of innovation recognised in these awards demonstrates that Irish organisations can deliver global impact through cutting edge AI research. In our third year, we have seen these awards continue to flourish, however it reinforces the need for Ireland to develop a robust national AI strategy in line with the EU."

#contactcenterworld, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.realwire.com


About AI Ireland:
AI Ireland is a non-profit community devoted to promoting AI in Ireland. AI Ireland through the use of AI Awards aims to increase public awareness of artificial intelligence (AI) and bring academia and industry together to showcase the excellent work done on the island of Ireland.
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Today's Tip of the Day - Make It Easier To Complain

Read today's tip or listen to it on podcast.

Published: Friday, November 26, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

5.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

6.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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