News : Another Call Center to Open in Davao City
Davao City, Philippines, September, 2015 -- Another business process outsourcing (BPO) firm, Expert Global Solutions (EGS) is expanding its presence in the country with the opening of its new contact center in Davao City, its first outside Metro Manila.
Rainerio "Bong" Borja, EGS president and country head, in a recent gathering of stakeholders at the White House Fusion Cuisine and Wine Lounge, said they are targeting start their operation in Davao City by November this year.
"We are expecting to start our operations in Davao in time for the inauguration of the Matina IT Park." he said.
EGS will occupy the entire four-storey first building of the Philippine Economic Zone Authority (Peza)-accredited Matina IT Park, an information technology center in Mindanao. The IT center is comprised of three buildings with a combined lease area of 19,790 square meters. It will be developed by Plaza de Luisa Development, Inc.
The BPO firm is set to employ some 1,500 to 1,700 employees in Davao in its initial stage of operations.
"Aside from the given economic growth in Davao, we also thought that there is a big talent pool here that we can tap in our operations. Also the city’s environment is very conducive in our kind of business, it very safe considering that we work at night," Borja said.
He said heir advantage from among BPO firms operating in the city is that they engage and look after their employees with utmost concern.
Samuel Matunog, president of ICT-Davao, Inc. said in an interview that the council has welcome EGS as it strengthens the ICT industry in the city.
"We welcome the investment of EGS in Davao. This will translate to more employment opportunities in the city especially that the firm is open not only to young employees but even retirees, and person with disabilities (PWDs) for as long as they are qualified," he said.
Posted by Veronica Silva Cusi, news correspondent
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About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Wednesday, September 30, 2015