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News : Ansaback Joins Direct Response Contact Centre Group

#contactcenterworld, @ansaback, @DRLTD_Official

London, UK, Oct 17, 2016 -- On 9th September, 2016 it was announced that Direct Response Contact Centres Limited (DRCC) would be purchasing Ansaback, outsourced contact centre and CallScripter, agent scripting solution, both based in Ipswich, Suffolk. The ensuing three weeks entailed a number of conditions being met and getting the green light from the shareholders. Now all controls have been completed and the deal is closed, we are delighted to announce that we are officially part of DRCC.

CEO, Ian Mitchell & Chairman, Chris Robinson, have been spending time at the Ansaback and CallScripter headquarters in Ipswich to meet with employees individually. Discussions on how the takeover will shape both businesses and how we will merge with the existing operations have already begun and the future is looking very bright indeed.

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‘Direct Response has been a Key Partner of Ansaback and customer of CallScripter for many years, so we’ve all known Chris & Ian for a long time.’ Says Christian Pawsey, Managing Director of Ansaback. ‘To be joining their growing organisation is a huge opportunity that both my team and I are fully embracing. We are very excited to see what the future holds for Ansaback.’

Chris Robinson, founder and Chairman of Direct Response Contact Centres Ltd, adds: "In Direct Response Contact Centres, we are making a strategic investment as an industry leader that we believe is poised for continued growth via future acquisitions and sustained organic sales. We have an experienced management team, excellent employees and have built a blue-chip customer base with a well-deserved reputation for innovation and a reliable delivery of the highest-quality service. With this strategic investment and acquisitions in place the business is poised for continued growth."

Ansaback will become part of the privately owned contact centre specialist group in the UK, joining the existing Direct Response operation and new acquisition, Go Response. Ansaback has existing relationships with both businesses and are looking forward to joining forces to strengthen the organisation and deliver the best customer and employee experiences in the industry. 

#contactcenterworld, @ansaback, @DRLTD_Official

Posted by Veronica Silva Cusi, news correspondent
Source: Ansaback


About Ansaback:
Company LogoA 24/7/365 UK based outsource call centre, offering bespoke inbound and outbound call handling and call centre management services to business.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

About Direct Response:
Company LogoWe take calls from different clients
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Tuesday, October 18, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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