News : Answering Specialists, Inc. Reviews Overflow/Absentee Protocol
Seattle, WA, USA, Dec 27, 2016 -- Sudden over-flow of calls can drastically affect a call-center's ability to provide quality phone answering service. So can employee absenteeism due to a flu epidemic sweeping the call center. Answering Specialists Incorporated (ASI) has come up with a protocol that effectively handles both scenarios while maintaining consistent quality phone answering service.
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"What we have done is decentralize our operator stations," says Deborah Belmore, HR Director. "Rather than have all the operators work from one call-center environment, we have increased the number of call-center stations located throughout the United States. Supervisory staff continue to oversee and maintain quality control with each of the call-center stations. By having more than one call-center station, employee absenteeism is reduced as illness in one call-center is not passed on to other call-centers. Also, if bad weather prevents employees from showing up to work, other call-center stations are ready to step in and cover."
The additional call-center stations are ready on a moment's notice to jump into action to handle the sudden overflow of calls that may come. And when one call center station is affected by absenteeism, operators at other call-center stations are prepared to fill the gaps and continue to maintain the quality of service ASI is committed to bringing to its customers.
Posted by Veronica Silva Cusi, news correspondent
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