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News : AnswerNet Completes Acquisition of Quality Contact Solutions

#contactcenterworld, @answernet

Willow Grove, PA, USA, Feb. 23, 2022 -- AnswerNet, a full-service provider of inbound, outbound, automated, and global BPO contact center services has acquired Quality Contact Solutions (QCS) and its subsidiary QCS At Home.

The acquisition was finalized on December 31, 2021. AnswerNet retained all employees of QCS. Chris Grothe, Vice President of Operations, was appointed to oversee the company.

QCS specializes in telemarketing call center solutions that achieve sales results for its clients. Their areas of expertise include B2B and B2C Outbound Marketing, TCPA Call Center Consulting, and Outsourced Telemarketing Quality Assurance.

"We are very excited to welcome the QCS team to the AnswerNet family," said Gary Pudles, AnswerNet's President and CEO. "As one of the most respected providers of call center services in the United States, QCS offers additional telemarketing, BPO and compliance expertise and bandwidth that our clients can take advantage of immediately. In addition, the experience the QCS team adds will benefit the AnswerNet organization."

"I am proud of the Quality Contact Solutions team and what we have built in the last 15 years." added Angela Garfinkel, the former owner of QCS. "With more than 1500 employees and 30+ call center locations, the combined resources of the AnswerNet companies and Quality Contact Solutions will give the QCS clients access to more services and operational efficiencies."

#contactcenterworld, @answernet

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About AnswerNet:
Company LogoThe AnswerNet Network is a telemessaging call center business and a provider of outsourced contact center and fulfillment services. On a combined basis, the AnswerNet Network centers have an average experience level of over 30 years each in the telemessaging business.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Quality Contact Solutions:
Company LogoQuality Contact Solutions (QCS) is a 100% U.S.-based B2B and B2C telemarketing and call center solutions provider. QCS is PCI Level 1 certified, experienced in many different industry verticals, and has 15 different locations in the U.S.
Company RSS Feed   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

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Published: Friday, February 25, 2022

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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