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London, UK, Feb 29, 2024 - Antenna, a secure cloud platform and network which was designed in partnership with the Cabinet Office and supports dozens of UK Government departments, is expanding to cover all UK Critical National Infrastructure providers.

Digital transformation and customer experience providers, FourNet, have announced that ANTENNA is being opened up to unlock major digital advantage for a broader range of critical UK organisations.

Developed in partnership with the Cabinet Office, ANTENNA was launched in 2016 and is currently trusted by more than 40 UK government departments.

Announcing the expansion, Richard Pennington, CEO of FourNet which jointly developed the platform, said: "Due to demand and requests from the wider CNI providers, we are making our award-winning, highly secure ANTENNA cloud platform available to all UK critical national infrastructure (CNI) providers.

"Because these organisations are delivering critical services that are fundamental to the smooth running of the country, our economy and the nation’s health and wellbeing, there are bigger barriers to digital transformation and a much higher responsibility and duty of care when it comes to cybersecurity, protection of data, and digital resilience.

"That is exactly what ANTENNA has been designed and built for and we are delighted to be unlocking the benefits to a broader range of providers."

A survey carried out by FourNet ahead of today’s ANTENNA announcement, suggests that one in three (33%) of UK organisations see protection against cyber threats as their key digital transformation goal, with nearly half (47%) saying their biggest challenges were cybersecurity risks.

Pennington added: "Our expert citizen experience (CX) team is also now at the heart of our expanded ANTENNA service bringing unrivalled data analysis and diagnosis and focusing on operational and citizen outcomes.

"Our CX function makes sure that the ambitions and targets of the UK’s critical organisations and the expectations of UK citizens can be fully met in the safest, most secure way, while helping to reduce costs, improve efficiency and save money for taxpayers."

Critical National Infrastructure is classified as those facilities, systems, sites, information, people, networks and processes necessary for the country to function and upon which daily life depends. This includes chemicals, civil nuclear, communications, defence, emergency services, energy, finance, food, government, health, space, transport and water services.

#contactcenterworld, @fournet_

Posted by Veronica Silva Cusi, news correspondent
Source: https://antenna.fournet.co.uk