News : Anti-corruption Helpline to be Relaunched on April 5
New Delhi, India, March 31, 2015 -- The AAP’s anti-corruption helpline will return to Delhi with much fanfare on April 5, government officials said. Chief Minister Arvind Kejriwal will re-launch the helpline at Talkatora stadium and has issued an open invitation to the people of Delhi to participate in the programme, sources said.
Earlier this month, the government had announced its plan to bring back the helpline it had started during its 49-day rule in 2013-14.
After Deputy Chief Minister Manish Sisodia announced the government’s intention to bring back the helpline on March 3, a training programme for a number of officials manning the helpline was undertaken.
Officials are being trained to channel the calls they receive to the right department, to segregate frivolous calls from genuine ones and to be able to trace a call through its complaint number.
Officials said though there will be a flood of complaints once the helpline becomes operational, the challenge is not only to ensure that it does not crash but to ensure that it can be sustained.
In this regard, officials said, the government is taking steps to make a foolproof mechanism that is sustainable over a long period of time.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The technical training that the officials will be imparted with will be about coping with the rush of complaint calls, a government official said.
Officials under training said the helpline will be similar to a call centre. Officials manning it will have to be able to identify calls that come with substantial proof of corruption from those that do not.
While announcing the return of the helpline, Sisodia had said, "I would like to caution those taking bribes to desist from doing so as the people of Delhi will now have the powers of inspectors."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
More Editorial From Aam Aadmi Party
About Aam Aadmi Party:
Aam Aadmi Party is an Indian political party, formally launched on 26 November 2012 and is currently the ruling party of Delhi.
Published: Wednesday, April 1, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 18 years. More than 5.500 service professionals at 16 locati...
|The Taylor Reach Group|
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, sit...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...