Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Anti-corruption Helpline to be Relaunched on April 5
New Delhi, India, March 31, 2015 -- The AAP’s anti-corruption helpline will return to Delhi with much fanfare on April 5, government officials said. Chief Minister Arvind Kejriwal will re-launch the helpline at Talkatora stadium and has issued an open invitation to the people of Delhi to participate in the programme, sources said.
Earlier this month, the government had announced its plan to bring back the helpline it had started during its 49-day rule in 2013-14.
After Deputy Chief Minister Manish Sisodia announced the government’s intention to bring back the helpline on March 3, a training programme for a number of officials manning the helpline was undertaken.
Officials are being trained to channel the calls they receive to the right department, to segregate frivolous calls from genuine ones and to be able to trace a call through its complaint number.
Officials said though there will be a flood of complaints once the helpline becomes operational, the challenge is not only to ensure that it does not crash but to ensure that it can be sustained.
In this regard, officials said, the government is taking steps to make a foolproof mechanism that is sustainable over a long period of time.
The technical training that the officials will be imparted with will be about coping with the rush of complaint calls, a government official said.
Officials under training said the helpline will be similar to a call centre. Officials manning it will have to be able to identify calls that come with substantial proof of corruption from those that do not.
While announcing the return of the helpline, Sisodia had said, "I would like to caution those taking bribes to desist from doing so as the people of Delhi will now have the powers of inspectors."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
More Editorial From Aam Aadmi Party
About Aam Aadmi Party:
Aam Aadmi Party is an Indian political party, formally launched on 26 November 2012 and is currently the ruling party of Delhi.
Published: Wednesday, April 1, 2015