News : Antuit Launches Customer Experience Practice
Singapore & New York, March 19, 2015 -- Antuit, a global Big Data solutions company, announces the launch of its Customer Experience Practice, created to help companies leverage data analytics to improve both customer experience and employee relations and to predict and manage retention and attrition. Led by Antuit Partner Bill Price, the Antuit Customer Experience team enables clients to mine, consolidate, and analyze data.
Price, who brings over 35 years of leadership, consulting and operating experience to Antuit, is the lead co-author of Your Customer Rules!: Delivering the Me2B Experiences That Today’s Customers Demand, a new book that dissects the dynamic between company and customer. Prior to joining Antuit, he co-authored The Best Service is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs after serving as Amazon’s first Worldwide Vice President of Customer Service. During his tenure, the company achieved the highest-ever score on the American Customer Satisfaction Index for service companies.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, March 24, 2015