News : Antuit Launches Customer Experience Practice
Singapore & New York, March 19, 2015 -- Antuit, a global Big Data solutions company, announces the launch of its Customer Experience Practice, created to help companies leverage data analytics to improve both customer experience and employee relations and to predict and manage retention and attrition. Led by Antuit Partner Bill Price, the Antuit Customer Experience team enables clients to mine, consolidate, and analyze data.
Price, who brings over 35 years of leadership, consulting and operating experience to Antuit, is the lead co-author of Your Customer Rules!: Delivering the Me2B Experiences That Today’s Customers Demand, a new book that dissects the dynamic between company and customer. Prior to joining Antuit, he co-authored The Best Service is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs after serving as Amazon’s first Worldwide Vice President of Customer Service. During his tenure, the company achieved the highest-ever score on the American Customer Satisfaction Index for service companies.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ergonomics
Published: Tuesday, March 24, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.