News : AnyHour Solutions Announces New Service and Client
Rockford, IL, USA, Aug 25, 2016 -- AnyHour Solutions, a provider of call/contact center outsourcing services for financial institutions since 1994, announces a new service added to their list of 24/7 call center outsourcing capabilities and a new financial institution client – Lake Sunapee Bank - that is now live with the new service. AnyHour Solutions is now providing comprehensive 24/7 call center services for REDi financial institution clients that employ the REDi Verifi fraud prevention software.
Redi Enterprise Development Inc. (REDi) is a provider of automated risk management services for financial institutions. The company’s flagship software, Verifi powered by REDi, enhances the security of debit card transactions by making the customer part of the fraud prevention process. With the addition of the AnyHour Solutions 24/7 call center to REDi’s existing communication methods, such as email, SMS, IVR, mobile and third-party mobile integration, banks and customers alike can rest assured that they are well equipped to handle fraud and respond at any time of day to customer inquiries.
Lake Sunapee Bank, headquartered in Newport, NH, went live with using the AnyHour Solutions 24/7 call center service for their fraud department in April of 2016. "Consumers conduct banking business around the clock, and the AnyHour Solutions call center helps us provide the same high level of support our customers are accustomed to at any time on any day," said Sue Fernald, Vice President of Deposit Operations. "The middle of the night calls are handled with the same efficiency we offer during the day, and we are able to update customer data with every call. Our customers have informed us that they are very happy to have 24/7 access to a live person to help them out. Lake Sunapee Bank is happy to have the addition of AnyHour Solutions for our after-hours fraud call center support. They have been very helpful in assisting our customers for fraud alert notifications."
Posted by Veronica Silva Cusi, news correspondent
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About AnyHour Solutions:
AnyHour Solutions is a highly flexible, adaptable provider of comprehensive, 24/7 contact center services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for just under 20 years, longer than any other company.
Published: Monday, August 29, 2016
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