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News : AnyHour Solutions Announces New Partnership for Fraud Prevention
Rockford, IL and Birmingham, AL, USA, May 12, 2016 -- AnyHour Solutions, a provider of call/contact center outsourcing services for financial institutions since 1994, announces a new partnership with Redi Enterprise Development Inc. (REDi) of Birmingham, AL. AnyHour is now providing comprehensive 24/7 call center services for REDi financial institution clients that employ the REDi Verifi fraud prevention software.
With the addition of the AnyHour Solutions 24/7 call center to REDi’s existing communication methods, such as email, SMS, IVR, mobile and third-party mobile integration, banks and customers alike can rest assured that they are well equipped to handle fraud and respond at any time of day to customer inquiries.
AnyHour’s call center handles incoming inquiries from customers and manages standard common interactions, such as customer verification, transaction acceptance/rejection, card activation/deactivation and contact center updates.
"Consumers conduct banking business around the clock, and the AnyHour Solutions call center will help us provide the same high level of support our customers are accustomed to at any time on any day," said Sue Fernald, Vice President of Deposit Operations for Newport, N.H.-based Lake Sunapee Bank. "The middle of the night calls will be handled with the same efficiency we offer during the day, and we will be able to update customer data with every call."
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About AnyHour Solutions:
AnyHour Solutions is a highly flexible, adaptable provider of comprehensive, 24/7 contact center services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for just under 20 years, longer than any other company.
Published: Friday, May 13, 2016