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News : Anywhere365 Acquires PeterConnects to Further Expand its Cloud Contact Center, Enterprise Dialogue Management Solution

#contactcenterworld, @wspnl, @peterconnects

Atlanta, GA, USA and London, UK and Brussels, Belgium and Rotterdam, Netherlands, July 7, 2020 -- Anywhere365, a provider for Enterprise Dialogue Management and a provider in customer service technology for Microsoft Teams, acquires PeterConnects, a provider of communications software solutions for the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and Broadworks. 

The acquisition accelerates the growth of the global omnichannel communications software provider, allowing Anywhere365 to further expand its Microsoft-centric Contact Center and Enterprise Dialogue Management offering. PeterConnects' product portfolio delivers Receptionist and Attendant Console functionalities to Microsoft Teams, Cisco Webex Teams and Broadworks.

Lucas de Clercq, the current CEO of PeterConnects, will join Anywhere365 as a Product Director of the newly established Reception and Attendant Productivity division, directly reporting to Gijs Geurts, Founder and CEO of Anywhere365.

"This combination will strengthen our position in the global market for omnichannel communications software and will allow us to better serve our joint customer base of over 2500 enterprise clients, in 60+ countries, including dozens of Fortune Global 500 corporations. Being part of the Anywhere365 platform will also create significant opportunities for our partner ecosystem and all of our employees, and we look forward to working with the Anywhere365 team," says Lucas de Clercq.

PeterConnects' international team will immediately join the Anywhere365 Group and strengthen its existing sales, product development and support coverage. Anywhere365 will expand its country specific business units, with local presence in the USA, Canada, United Kingdom, the Netherlands, Belgium, Germany, France and Singapore.

"We have been impressed by PeterConnects' growth trajectory, the quality of its product suite and their focus on customer service, which we feel are unique and highly complementary to our own. With a combined offering spanning a complete suite of cloud contact center solutions, backoffice integrations and add-ons for the leading unified communications environments, we are working towards our ambition of transitioning the world away from legacy on-premises systems to achieve significant efficiencies in cloud contact center and reception attendant operations. Digital transformation is accelerating at a record pace and our success proves that customers value the reduction of unnecessary dialogues that Anywhere365 brings. We look forward to welcoming the PeterConnects team and further strengthening our global footprint," says Gijs Geurts, Founder and CEO of Anywhere365.

#contactcenterworld, @wspnl, @peterconnects

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Anywhere365:
Company LogoWorkstreampeople is the developer and supplier of the Anywhere365 Unified Contact Center for Microsoft Lync 2010 Server / Microsoft Lync 2013. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency.
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Today's Tip of the Day - Keep Cost In Perspective

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Published: Wednesday, July 8, 2020

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2022 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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