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News : Anywhere365 Announces Strategic Growth Investment From Bregal Milestone

#contactcenterworld, @wspnl

Rotterham, Netherlands; London, UK and Atlanta, GA, USA, Dec. 19, 2019 -- Anywhere365, a Contact Center and Enterprise Dialogue Management solution provider, announced that it has received a strategic investment from Bregal Milestone, a pan-European growth capital firm. Anywhere365 will leverage Bregal Milestone's strategic support and capital to accelerate its expansion through both organic growth and buy-and-build activities. 

The founder of Anywhere365, Gijs Geurts, will retain a majority interest in the Company. "I am delighted by this collaboration that will enable further growth," Geurts stated. "Bregal Milestone sees the potential of Anywhere365, given our track record of profitable growth of our on-premise and cloud-based Enterprise Dialogue Management solutions for Microsoft-centric contact center applications, as well as managing critical messaging and notifications from IoT devices."

Anywhere365 is an omnichannel Contact Center and Enterprise Dialogue Management platform that streamlines communications for global companies with complex customer service needs. 

"We are proud to partner with Anywhere365 for this next phase of growth," said Cyrus Shey, a Managing Partner at Bregal Milestone. "With its flexible suite of applications and deep integration with Microsoft, we believe Anywhere365 is well positioned to capture this large and compelling market opportunity. We look forward to working with Gijs and his ambitious team to further develop their business and drive profitable growth."

Anywhere365 was advised by HVG Law. Bregal Milestone was advised by Loyens & Loeff and Deloitte Financial Advisory.

#contactcenterworld, @wspnl

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Anywhere365:
Company LogoWorkstreampeople is the developer and supplier of the Anywhere365 Unified Contact Center for Microsoft Lync 2010 Server / Microsoft Lync 2013. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency.
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Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Friday, December 20, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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