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News : Anywhere365 Announces Strategic Growth Investment From Bregal Milestone

#contactcenterworld, @wspnl

Rotterham, Netherlands; London, UK and Atlanta, GA, USA, Dec. 19, 2019 -- Anywhere365, a Contact Center and Enterprise Dialogue Management solution provider, announced that it has received a strategic investment from Bregal Milestone, a pan-European growth capital firm. Anywhere365 will leverage Bregal Milestone's strategic support and capital to accelerate its expansion through both organic growth and buy-and-build activities. 

The founder of Anywhere365, Gijs Geurts, will retain a majority interest in the Company. "I am delighted by this collaboration that will enable further growth," Geurts stated. "Bregal Milestone sees the potential of Anywhere365, given our track record of profitable growth of our on-premise and cloud-based Enterprise Dialogue Management solutions for Microsoft-centric contact center applications, as well as managing critical messaging and notifications from IoT devices."


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Anywhere365 is an omnichannel Contact Center and Enterprise Dialogue Management platform that streamlines communications for global companies with complex customer service needs. 

"We are proud to partner with Anywhere365 for this next phase of growth," said Cyrus Shey, a Managing Partner at Bregal Milestone. "With its flexible suite of applications and deep integration with Microsoft, we believe Anywhere365 is well positioned to capture this large and compelling market opportunity. We look forward to working with Gijs and his ambitious team to further develop their business and drive profitable growth."

Anywhere365 was advised by HVG Law. Bregal Milestone was advised by Loyens & Loeff and Deloitte Financial Advisory.

#contactcenterworld, @wspnl

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Anywhere365:
Company LogoWorkstreampeople is the developer and supplier of the Anywhere365 Unified Contact Center for Microsoft Lync 2010 Server / Microsoft Lync 2013. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Friday, December 20, 2019

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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