#contactcenterworld, @wspnl, @Microsoft
Rotterham, Netherlands, London, UK, New York, NY, and Atlanta, GA, USA, and Perth, Australia, Jan. 19, 2021 -- The Anywhere365(R) Dialogue Cloud is one of the first cloud contact center solutions certified by Microsoft in their Connected Contact Centers program for Microsoft Teams. Anywhere365(R) is a Cloud Contact Center and Dialogue Management platform for the Microsoft 365 Ecosystem. This certification confirms Gartner's previous recognition of Anywhere365(R) as a powerful native Teams Contact Center.
"The official certification gives the market a clear picture of which solutions leverage the direct routing and calling capabilities of Microsoft Teams to the fullest extent," said Gijs Geurts, the founder and CEO of Anywhere365(R). "I am proud to be working closely with Microsoft on this milestone achievement and honored that Anywhere365(R) is among the first global solutions to be so rigorously tested and vetted by Microsoft."
Mike Ammerlaan, director of Microsoft 365 Ecosystem at Microsoft Corp., said, "The goal of this certification is to ensure the quality, compatibility and reliability that customers expect from Microsoft-certified solutions. We're pleased to see that Anywhere365(R) has completed certification tests and has achieved certification status among our first global Connected Contact Center."
Rethinking Contact Centers
The CEO of Anywhere365(R) explains the company's vision, which goes beyond the contact center: "Modern cloud contact centers are much more than a support solution. They act as one of the main communication vehicles for interaction and unfiltered feedback about a customer's experience with a brand. Any member of the enterprise, even AI voice bots and chat bots, will at some point become the contact center. This means that enterprises must shift from agent-based concepts to platforms. It's not about the contact center; it's about the dialogues."
#contactcenterworld, @wspnl, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Anywhere365:
Workstreampeople is the developer and supplier of the Anywhere365 Unified Contact Center for Microsoft Lync 2010 Server / Microsoft Lync 2013. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency.
About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Wednesday, January 20, 2021
2.) | Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
3.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
7.) | WorkGenda WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall