News : ANZ Trials Voice Biometrics in App and Call Centre
Melbourne, Australia, Apr 3, 2017 -- ANZ will be adding voice biometrics to its mobile app so customers can authorise large payments with their voice. The biometrics technology, by Nuance, will also be introduced into the bank’s call centres to replace security questions.
"Voice biometrics is the next step in making banking more convenient for our customers while also strengthening security," said managing director customer experience and digital channels, Peter Dalton.
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"A person’s voice has five to ten times as many security points than other methods such as fingerprints so we know this will improve security and be welcomed by our customers."
Customers transferring more than $1000 through ANZ’s mobile apps will be able to use their voice to automatically authorise payments, instead of using internet banking or visiting a branch.
A pilot will begin with ANZ staff and select customers in May using the Grow by ANZ mobile app. The service will then be rolled out to ANZ goMoney and other digital services progressively.
Posted by Veronica Silva Cusi, news correspondent
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About ANZ Bank :
ANZ has a strong foundation in Australia, New Zealand and Asia Pacific and our strategy is to connect customers across our regions, with each other and with markets. We provide a range of banking and financial products and services to around 9 million customers. We employ around 49,000 people worldwide.
Published: Tuesday, April 4, 2017
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