News : Aon Hewitt Engages AARP Services, Inc.
Lincolnshire, Ill., Jan. 28, 2014 -- Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), announces that AARP Services, Inc. (ASI) recently completed a thorough analysis of the processes and technology capabilities of the Aon Retiree Health Exchange. ASI also benchmarked Aon Hewitt's call center against other high performing call centers. According to ASI's report, customer satisfaction and employee retention ranked best in class when benchmarked against industry data.
A for-profit subsidiary of AARP, ASI consults with companies on marketing, sales and service competencies with a particular expertise in the 50+ consumer markets and insurance.
"Selecting the right Medicare insurance plan is a very important yet complex process for many seniors," said Matt Mann, general manager of the Aon Retiree Health Exchange. "We provide dedicated, personalized support to ensure participants understand their options and choose the best plan to meet their individual needs. ASI's findings further reinforce that Medicare-eligible retirees and their families receive best-in-class experiences through the Aon Retiree Health Exchange."
"The Aon Retiree Health Exchange is a skilled customer centric organization, easy to do business with and focused on enhancing all aspects of their business model," said Al Pratico, senior vice president of Distribution and executive consulting project sponsor at ASI.
Posted by Veronica Silva Cusi, news correspondent
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Aon plc is a British multinational corporation headquartered in London, England, that provides risk management, insurance and reinsurance brokerage, human resource solutions and outsourcing services. Aon has approximately 500 offices worldwide, serving 120 countries with 65,000 employees.
Published: Thursday, January 30, 2014