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News : APAC Customer Services, Inc. Adds Work at Home Positions
Bannockburn, IL, Oct 20, 2014 -- APAC Customer Services, Inc., a provider in global customer care outsourced services and solutions, announces that it plans to fill more than 150 new Work at Home positions, now through the end of 2014. These positions, which will operate as part of the APAC atHome platform, will provide customer care services for a leading client.
The agents, who will be based in Phoenix, AZ and Cedar Rapids, IA, will work from their own homes via the APAC atHome technology platform. This virtual contact center suite creates individual operating centers for each agent -- APAC Homecenters™ -- and is enabled by APAC's enterprise-wide security, learning, operations and management tools. As a result, employees work exclusively as remote agents, following their initial on-site training. The benefits of this approach apply to employees as well as to the business, including an expanded area in which to recruit high caliber employees and a flexible staffing approach to drive a positive customer experience and business outcomes.
If you are interested in a work from home career opportunity, you can apply online.
Posted by Veronica Silva Cusi, news correspondent
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About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Thursday, October 23, 2014