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News : Apella Group Stands as Trusted Technology Advisor to Advanced Call Center Technologies
Radnor, PA, USA, Dec 16, 2015 -- Advanced Call Center Technologies, a multi-channel customer communications provider, has retained the Apella Group, a strategy consulting firm based out of Radnor, Pennsylvania, to help improve their telecommunications network and voice infrastructure and implement and operate an expense management program.
Prior to working with Apella, ACT managed their telecom expenses internally through their IT function. They realized that keeping this responsibility "in-house" was not an effective use of their team’s time. "Having Apella basically take over and manage our telephony and other related infrastructure assets, our IT team can focus completely on our clients, which everybody really enjoys because it delineates responsibilities and allows us to service our customers rather than deal with our internal issues," explained ACT Chief Financial Officer, Jimmy Griffiths.
When asked what has been the Apella Group’s greatest asset to their organization, Griffiths stated, "Our relationship with Apella started with very small projects; helping with some of our telephony spend initially, office supplies, and some of our commodity-based spending. They’ve grown from what I consider to be a strategic relationship, into a true partner for our company."
Posted by Veronica Silva Cusi, news correspondent
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About Advanced Call Center Technologies (ACT):
Founded in 1996, Advanced Call Center Technologies (ACT) provides Customer Relationship Management (CRM) services to Fortune 100 partners across the country. The ACT team includes more than 4,000 professionals working in five states. ACT has built state-of-the-art systems and developed proven best practices and comprehensive employee training to optimize performance and customer relationships for its partners. ACT is a privately held corporation headquartered in Berwyn, Pa., outside of Philadelphia.
About Apella Group:
Apella Group is composed of consultants with knowledge around business operations and strategic sourcing best practices.
Published: Friday, December 18, 2015