Wilmington, NC, USA, Jan 18, 2023 -- Apiture, a provider of digital banking solutions, announced that Glia, a provider of Digital Customer Service, now powers Apiture’s User Direct service. This represents an expansion of Apiture’s existing partnership with Glia, which provides enhanced digital support tools to Apiture Digital Banking Platform users.
User Direct is a customer support outsourcing service that can supplement or replace financial institutions’ in-house digital banking support resources. Through the Glia partnership, the User Direct team can now use collaborative communication options such as messaging, video, and voice when fielding customer or member support requests on behalf of Apiture clients. The User Direct team can also jointly browse users’ screens during support sessions using Glia’s CoBrowsing feature.
"As demand for digital banking continues to grow, consumers and businesses expect a seamless, user-friendly experience with easy access to support personnel when questions arise," said Chris Babcock, Apiture CEO. "Equipping our User Direct team with Glia’s enhanced digital support tools allows us to further elevate the service we provide to our clients’ digital banking users."
"Digital Customer Service continues to enable financial institutions to deliver the superior experiences their users need and deserve," said Steve Kaish, SVP of Alliances Glia. "Delivering personalized support options through Apiture’s User Direct service maintains the strong relationships that are the backbone of community banks and credit unions."
Posted by Veronica Silva Cusi, news correspondent
Source: Apiture
About Glia:
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Friday, January 20, 2023
| 2.) |  EVA Voice Biometrics Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent. Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o... (read more) |
| 5.) |  Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more) |
| 6.) |  eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
| 8.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall