Reston, VA, USA, May 15, 2019 -- Appian (NASDAQ: APPN) announced a partnership with Twilio to incorporate Twilio’s communications platform into the Appian Intelligent Contact Center (ICC) solution. Customer service centers are plagued by legacy technologies and point solutions that complicate work and prevent service agents from focusing on customers. The Appian Intelligent Contact Center empowers agents to deliver differentiated customer experiences with unified customer views, powerful case management, and automation capabilities.
"Twilio’s cloud communication platform makes it easy for customers to engage with businesses across any channel," said Chetan Chaudhary, Global Vice President of Partners at Twilio. "By integrating Twilio into Appian’s Intelligent Contact Center, Appian makes it easy for contact center agents to create outstanding customer experiences. We welcome Appian to Twilio Build and believe the integration addresses many of the complex challenges contact centers face today."
Michael Beckley, Chief Customer Officer and Chief Technology Officer at Appian said, "Delivering cutting-edge customer experiences requires a new approach to building contact centers and new tools to empower Agent collaboration and teamwork. Agents need a simpler way to get a full picture of the customer. They need Artificial Intelligence to guide them to the best outcome. And, they need all of this across channel the customer prefers. By bundling Twilio’s cloud communication platform services into the software license, Appian brings Intelligent Automation in a unified solution that enables contact centers to deploy quickly to reduce costs, hit KPIs, and exceed customer expectations."
Posted by Veronica Silva Cusi, news correspondent
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.
Published: Friday, May 17, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312