News : Apple Dumps Auckland Call Centre Putting Jobs At Risk
Auckland, New Zealand, Oct, 2018 -- Apple has cancelled its contract with Auckland call centre Concentrix which is expected affect at least some of the more than 100 jobs.
Concentrix won the Apple contract last year to operate a customer service centre for English speakers in the Asia-Pacific region.
Staff were told the Apple work would end on February 1.
Concentrix NZ country head Tim Roberts said Apple no longer needed its services in Auckland.
He would not comment on how many jobs were at risk, or and whether its Wellington office, which also has an Apple contract, would be affected.
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"Concentrix is not able to comment on who our clients are due to the seriousness in which we respect client confidentiality," Robert said.
"However, we are able to advise that Concentrix has been informed that there is no longer a requirement for one of our lines of business operating from our Auckland site," he said.
"As this change is likely to affect a number of roles, we have started consultation with our affected staff to elicit their feedback and will work with them to identify the best way forward. As it is only a proposal at this stage, no decision has been made, Roberts said.
Some affected staff could be redeployed in other parts of the business, he said.
Apple has been contacted for comment.
E tu organiser Joe Gallagher said the union represented just 21 of the 600 staff and was unsure how many staff overall would be affected.
"The company is anti-union and it is a very difficult company to deal with," Gallagher said.
He said it was likely most employees affected would not have redundancy packages if they did lose their jobs.
Concentrix is also an call centre for Air New Zealand and a number of other big companies.
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Tuesday, October 30, 2018
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