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News : AppTek and yellaUmbrella in Systems Integration Partnership

#contactcenterworld, @apptek_mclean

McLean, VA, USA, June 17, 2019 -- AppTek, a provider in Artificial Intelligence (AI), Machine Learning (ML), Automatic Speech Recognition (ASR) and Neural Machine Translation (NMT), announced that yellaUmbrella, providers in media localization and access service technologies, have chosen AppTek’s ASR and MT technologies for integration with yellaUmbrella’s Nebula and Stellar media processing systems.

The integration will provide media localization and access service solutions to the broadcast and media industry. Both AppTek and yellaUmbrella understand the growing need to provide language specific media content to local audiences worldwide, and media access services to the hard-of-hearing and partially sighted communities.

"Technologies that provide productivity improvements when creating subtitles and captions for the media industry aid the spread of language localization and access services for wider audiences," said yellaUmbrella’s Managing Director Matt Deakin. "We are impressed by AppTek’s Deep Neural Network technologies for ASR and MT, and have chosen these highly innovative solutions that will help our customers drive significant productivity gains."

Dr. Volker Steinbiss, Managing Director of AppTek GmbH (Germany) noted that "Working with yellaUmbrella creates a unique combination of subtitling expertise and advanced technologies that will help media and broadcast subtitling customers access more languages, and provide them with a greater resource to help manage production needs and budgets."

yellaUmbrella intends to invest significant engineering effort integrating AppTek’s ASR and MT services into its Nebula microservices platform. This will facilitate fast and easy-to-use services both for fully automated subtitling workflows and as a productivity aid in Stellar, a timed text authoring system.

"We are looking forward to leveraging yellaUmbrella’s technologies and expertise in the broadcast and media markets along with the very flexible Nebula and Stellar platforms. This partnership will also provide us with top quality tools for transcription viewing and editing linked to the source media," said Steinbiss.

#contactcenterworld, @apptek_mclean

Posted by Veronica Silva Cusi, news correspondent
Source: AppTek


About AppTek:
Company LogoAs a pioneer in automatic speech recognition, machine learning, and artificial intelligence, AppTek partners with its customers to provide solutions focused on closed captioning and subtitling, call center content discovery and mobile intelligent voice agents. In today's hyper-connected and data-rich marketplace, enterprises are seeking to drive revenue, save costs, and increase productivity.
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Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

Published: Tuesday, June 18, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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