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News : AppTek Announces Neural Machine Translation System

#contactcenterworld, @apptek_mclean

McLean, VA, USA Jan 22, 2019 -- AppTek, a provider in Artificial Intelligence, Machine Learning, Automatic Speech Recognition and Machine Translation, announced the availability of its multilingual neural machine translation (NMT) system that performs translation of 12 Slavic languages into English. Customers can install the system on-premise or use it via a cloud-based Application Programming Interface (API).

The 12 languages all come from the same Slavic family. They are similar in terms of vocabulary and grammar. AppTek’s highly translation model uses neural network processing to exploit these similarities, enabling sophisticated cross-language translation that is contextually correct and highly accurate. This is especially important for less common, low-resource language pairs where few human-translated texts exist, such as Macedonian-to-English.

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The AppTek system also easily handles linguistic "code switching," where two languages, e.g. Ukrainian and Russian, may be mixed within a single sentence, usually a colloquial message, text or spoken.AppTek’s multilingual NMT system can also be fine-tuned to customer domains (e.g. medical texts) in one or more Slavic languages. Further, the system can be integrated with Apptek’s speech recognition solutions so that, for example, Russian speech can be recognized and translated using the same system that translates Ukrainian or Polish.

Dr. Evgeny Matusov, lead science architect for machine translation at AppTek, explained that "Because the focus of most machine translation development is on popular language pairs, other less popular languages often don’t benefit from the latest technology developments such as NMT; consequently those languages still require more expensive and hard-to-find human translation. At AppTek, we solve this problem by creating a single multilingual NMT system that is able to deliver high-quality translation of both high- and low-resource languages."

#contactcenterworld, @apptek_mclean

Posted by Veronica Silva Cusi, news correspondent
Source: AppTek


About AppTek:
Company LogoAs a pioneer in automatic speech recognition, machine learning, and artificial intelligence, AppTek partners with its customers to provide solutions focused on closed captioning and subtitling, call center content discovery and mobile intelligent voice agents. In today's hyper-connected and data-rich marketplace, enterprises are seeking to drive revenue, save costs, and increase productivity.
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Published: Thursday, January 24, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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