News : AppTek Announces New U.S. Patent for Automatic Speech Recognition of Keywords
McLean, VA, USA, Jan 23, 2019 -- AppTek, a provider in Artificial Intelligence, Machine Learning, Automatic Speech Recognition and Machine Translation, announced it has been awarded a patent by the United States Patent Office for its innovation in Automatic Speech Recognition (ASR) technology which enables higher precision and recall of keywords in spoken content by using a textual keyword list. This transforms the process of listening to audio and mining that content without the need for a full transcript. In this patent, AppTek uses its unique fuzzy phonetic search, vigorous search validation, and localized ASRs with customized lexicon to improve precision and recall and to include the keyword’s context for end users.
AppTek CEO Mudar Yaghi said "This development improves upon other ways of real-time capture and analysis of audio content from any source and across multiple languages and dialects."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
More Editorial From AppTek
As a pioneer in automatic speech recognition, machine learning, and artificial intelligence, AppTek partners with its customers to provide solutions focused on closed captioning and subtitling, call center content discovery and mobile intelligent voice agents. In today's hyper-connected and data-rich marketplace, enterprises are seeking to drive revenue, save costs, and increase productivity.
Published: Thursday, January 24, 2019
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...