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News : AppTek Awarded by Speech Technology Magazine

#contactenterworld

McLean, VA, USA, Jan 24, 2018 -- Applications Technology (AppTek) has been recognized as a Star Performer by SpeechTech, a speech industry advocacy organization. AppTek was awarded for its contributions to a variety of automatic speech recognition areas including the advancement of automated closed captioning.

"We are very honored to be recognized in this way," said Adam Sutherland, AppTek CEO. "We have been leading the way in speech recognition for over 15 years. This award is the culmination of a very successful 2017 – a year which was record-breaking for us in our commercial, government, academic and research achievements. All of which are due to our amazing team of scientists, engineers and customer outreach."

"We actually create a specifically adapted model for each customer," said Steve Cook, AppTek CTO. "The news stations using our Live Closed Captioning Appliance each have their own ASR model for local vocabulary. The same is true for our telephony clients – not only do we have different models for insurance-related calls versus sales calls, we have specific models for insurance customer A versus insurance customer B."

"2018 looks to be another banner year for AppTek," said Sutherland. "Our continuing governmental work is a great foundation from which to continue to grow our efforts in broadcast, telephone, e-commerce and beyond."

#contactenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: AppTek


About AppTek:
Company LogoAs a pioneer in automatic speech recognition, machine learning, and artificial intelligence, AppTek partners with its customers to provide solutions focused on closed captioning and subtitling, call center content discovery and mobile intelligent voice agents. In today's hyper-connected and data-rich marketplace, enterprises are seeking to drive revenue, save costs, and increase productivity.
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Today's Tip of the Day - Managing Change

Read today's tip or listen to it on podcast.

Published: Friday, January 26, 2018

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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