McLean, VA, USA, Dec 9, 2019 -- AppTek, a provider in Artificial Intelligence (AI), Machine Learning (ML), Automatic Speech Recognition (ASR) and Neural Machine Translation (NMT), announced that the company is a winner of the 2019 Northern Virginia Technology Council (NVTC) Tech 100 awards. This award recognizes groundbreaking companies, leaders and innovators within the Greater Washington, D.C. technology community.
AppTek CEO Mudar Yaghi noted that "We are so pleased to be chosen by NVTC again this year for inclusion on the prestigious Tech 100 list. This honor acknowledges our place in the highly innovative and competitive tech community in the DC Metro. It also reinforces our constant commitment to achieving breakthrough innovations that advance our world-class speech and language technologies."
....NOTE - content continues below this message
DON'T MISS THIS!
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!
>>>>> FIND OUT MORE: HERE
The NVTC award caps a momentous year for AppTek, which has seen the company’s recent acquisition of Ignite-Tek, a leading customer acquisition engine for effectively gathering marketing intelligence, as well as expansion of its executive leadership team and the doubling of its employee base. Other notable 2019 accomplishments include partnerships with speech localization leaders yellaUmbrella and Straker Translations, and AppTek’s inclusion on the newly launched Booz Allen Hamilton Modzy™ Platform, which offers pre-trained machine learning and artificial intelligence models to enterprises and governments.
AppTek will be recognized at the NVTC Tech 100 awards banquet on December 9, 2019 at the Ritz-Carlton in Tysons, Virginia.
The Northern Virginia Technology Council (NVTC) is the membership and trade association for the technology community in Northern Virginia. NVTC serves 1,000 companies from across the technology industry, representing 350,000 employees in the region.
Posted by Veronica Silva Cusi, news correspondent
As a pioneer in automatic speech recognition, machine learning, and artificial intelligence, AppTek partners with its customers to provide solutions focused on closed captioning and subtitling, call center content discovery and mobile intelligent voice agents. In today's hyper-connected and data-rich marketplace, enterprises are seeking to drive revenue, save costs, and increase productivity.
Published: Tuesday, December 10, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
|7.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.