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News : APSDMA Sets Toll-free Helpline for State People Over Info on Heatwaves

#contactcenterworld

Amaravati, India, May 15, 2023 - The Andhra Pradesh State Disaster Management Authority (APSDMA) officials have set up a 24-hour toll-free helpline to provide people with information on the heat waves and scorching summer. APSDMA director Dr BR Ambedkhar stated that people may obtain information on the searing heat and heat waves from the state emergency operation centre in Tadepalli, Guntur district, by dialling toll-free numbers 1070, 112, and 18004250101.

He advised the elderly, pregnant women, and nursing mothers to exercise caution this summer. He stated that there was a risk of lightning in isolated areas of the state and advised farmers, cowherds, and the general public not to stand under trees during the rain, noting that it is not safe to do so.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://telanganatoday.com


Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Tuesday, May 16, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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