News : Aptean Launches Onyx 7.7 CRM
Atlanta, GA, USA, Oct 7, 2015 -- Aptean announced the launch of Onyx 7.7, the latest version of its innovative Customer Relationship Management (CRM) solution, designed for organizations with dedicated call centers.Onyx 7.7 features an extension of the Onyx Mobile native iOS and Android apps with Onyx Mobile Web, as well as Onyx Analytics, which are designed to provide actionable insights and mobility especially for our call center customers.
"The new Onyx Mobile Web will allow organizations to have immediate access to trending data and customer information, which is critical to being proactive and making impactful business decisions," said Matt Keenan, Group Vice President - CRM products at Aptean. "And Onyx Analytics will support the call center’s efforts by enabling our customers to deep dive into the details and help them understand the ‘whys’ that drive their business’ success."
Posted by Veronica Silva Cusi, news correspondent
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Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience.
Published: Thursday, October 8, 2015