News : Arabic Call Centre Launched by Turkish Airlines
Amman, Jordan, July 6, 2015 -- In an effort to enhance its customer service with Arabic speaking clientele, Turkish Airlines recently launched an Arabic Call Centre.
Arabic-speaking passengers booking or travelling Turkish Airlines can now get queries answered in their language as tele-callers receive calls from UAE, Saudi Arabia, Qatar, Bahrain, Oman, Jordan, Egypt, Algeria, Tunisia and Morocco.
Adem Ceylan, vice president of marketing and sales for Turkish Airlines in Middle East & Cyprus, said: "There has been an increasing demand for passengers travelling from this region to have Arabic speaking customer service agents addressing their needs over the phone. The launch of a dedicated Arabic call centre serves that need," he added.
The call centre was launched in Amman for travel agents and attended by senior Turkish Airlines officials.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
About Turkish Airlines:
THY Turkish Airlines is the national flag carrier airline of Turkey, headquartered at the Turkish Airlines General Management Building on the grounds of Atatürk Airport in Yeşilköy, Bakırköy, Istanbul.
Published: Tuesday, July 7, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.