News : Aragon Research Positions Vonage as a Leader For Unified Communications and Collaboration
Holmdel, NJ, USA, May, 2019 -- Vonage (NYSE: VG), a global business cloud communications provider, has been positioned by Aragon Research, Inc. as a Leader in the 2019 Globe for Unified Communications and Collaboration (UCC).
The Aragon Research Globe graphically represents an analysis of a specific market and its component vendors. The Aragon Research team does a rigorous analysis of each vendor, using three dimensions that enable comparative evaluation of the participants in a given market - strategy, performance and reach. Vendors positioned as Leaders have comprehensive strategies that align with industry direction and market demand, and effectively perform against those strategies.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Vonage spent 2018 making key acquisitions, including TokBox and NewVoiceMedia, so that it now offers complete, end-to-end communications solutions," said Jim Lundy, CEO and Lead Analyst, Aragon Research. "Vonage has always been known for its prowess in voice, but its complete makeover as a UCC provider means more existing customers can look to Vonage for their enhanced UCC portfolio for current and future needs."
The lines between unified communications, contact center and programmable communications are blurring as businesses look for solutions to enhance both internal employee collaboration and external interactions with customers. Businesses will win, or lose, based on customer experience, which ultimately relies on the quality of interaction between a businesses' customers and its employees, and the ability to interact through the customer's preferred mode of communication.
"We are excited to be named a Leader in the prestigious Aragon Research Globe for UCC this year," said Vonage CEO Alan Masarek. "This underscores our position as a leading global provider of innovative and industry-leading communication solutions that enable our customers to develop more innovative, frictionless and meaningful communications experiences for both customers and employees."
As stated in the report, "Vonage has seen strong growth powered by its Unified Communications-as-a-Service, Contact Center-as-a-Service, and Communications Platform-as-a-Service technology. While anchored by its voice offerings, Vonage's UCC platform enhances internal connection and collaboration among employees and enables deeper connections externally via cloud-based APIs."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Recognition
More Editorial From Vonage
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage? is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Thursday, May 9, 2019
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...