News : Arcadia Selects Castel Detect Voice and Speech Analysis
Buffalo, N.Y. and Reading, Pa., Sept. 16, 2014 -- Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) announces Castel Detect as the partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia's multi-site organization.
"Arcadia's commitment to providing best-in-class services to clients' customers and patients is mandatory," states John Fiumano, President and CEO. "Castel has served and supported Arcadia's dialer business for many years, their tenacity and commitment to developing and customizing technology for our patient-sensitive account resolution services for Arcadia is second to none."
Castel Detect is slated for first-site installation at Arcadia during the 4th quarter of 2014.
Posted by Veronica Silva Cusi, news correspondent
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Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for organizations across the globe. Solutions include dialing, digital voice recording, live voice and speech analysis, real-time business intelligence dashboard and MORE!
Published: Wednesday, September 17, 2014