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#contactcenterworld, @arena_cx, @Zendesk
Raleigh, NC, USA, Dec. 18, 2020 -- ArenaCX, a customer service marketplace delivering responsive support to businesses, announced their partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk's 170,000+ global customers access to flexible customer service labor from the ArenaCX network of vetted and ready-to-onboard contact centers.
"Customer service is the holy grail in business. Each interaction can lose a customer or establish steadfast loyalty. For a company to be nimble and reactive to business changes, it needs to change how it staffs and operates. The single biggest mistake most companies make with their support team is approaching it in terms of a fixed headcount, even when they engage with outsourcers," said Doc Shufelt, CEO and Co-Founder of ArenaCX. "This causes them to be caught flatfooted when volumes surpass expectations. We want the industry to modernize their staffing approach and are excited to help Zendesk customers do just that."
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ArenaCX's integration into the Zendesk Marketplace gives businesses the benefits of outsourcing labor, without the burden of time and resources needed to ramp up. Untethered from these constraints, businesses can harness a level of control over their support outcomes.
"We are always looking to provide Zendesk customers with enhancements that add more value to their experience working on our platform. ArenaCX is the first app of its kind that provides access to on-demand labor and gives support leaders the ability to control how their tickets are divided between internal and external CSRs," said Nathan Smith, Director of Partner Sales, Zendesk. "We're excited to introduce Zendesk customers a new way to deliver cost savings and outcome improvements."
Posted by Veronica Silva Cusi, news correspondent
ArenaCX is democratizing the customer service industry. ArenaCX is delivering cost savings to businesses and transforming customer experience for the better by incentivizing contact centers through competition. ArenaCX was born out of telecom innovator Republic Wireless, whose award-winning operations lead its industry in both cost-to-serve and customer satisfaction measures. ArenaCX launched in 2020 in Raleigh, NC.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Monday, December 21, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
PROGRAMMING COMING SOON!