News : Aria Solutions Launches API-based Velocity Softphone for CISCO
Calgary, Alberta, Canada, Jan 8, 2018 -- Aria Solutions, Inc., a provider of customer engagement offerings for over 20 years, announced that they are launching an API-based softphone platform for CISCO telephony systems. The simple API allows for easy integration into Salesforce workflows to increase agent efficiency, further enrich agent and customer experience, as well as reinforce corporate branding.
"It is a major philosophical shift in the approach to telephony integration that has been anticipated by many of our customers," said Ron Owens, Sr. VP of Operations at Aria Solutions. "With Velocity, we can let customers choose the best desktop option for their business needs by making Velocity a fully integrated and transparent application for telephony (CTI) control."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Recent research shows that on average, agents spend 15 percent of their time searching for information on multiple screens," said Owens. "Velocity solves this problem by displaying all data on a single screen and eliminating any need to leave the console."
In working with CISCO and Salesforce, Aria Solutions seeks to create a bridge between two systems critical to handling customer interactions.
Velocity Softphone is available on the Salesforce AppExchange.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Response Method Carefully
More Editorial From Aria Solutions Inc.
About Aria Solutions Inc.:
We build and sell technology for contact centers.
Published: Wednesday, January 10, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...