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News : Aria Technologies Offers Solutions for the Australian Market
Oct 29, 2014 -- Aria Technologies, an Australian distributor of unified communications solutions for businesses launches the Ericsson-LG Enterprise iPECS Contact Centre Suite (CCS) for small to large businesses.
The software-based architecture is an all-in-one solution designed to integrate seamlessly with the iPECS-LIK and iPECS-CM platforms. CCS allows traditional contact centre functionality to be integrated with social media, including Facebook and Twitter. The solution also enables web-chat and email services, allowing staff to quickly respond to customer questions and increase productivity and customer satisfaction. Contact centre staff will now be able to communicate with customers via their preferred channel.
Posted by Veronica Silva Cusi, news correspondent
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About Aria Technologies:
Aria Technologies is Australian’s leading distributor for some of the world’s most popular and advanced communication solution manufacturers including Ericsson-LG, LANCOM System, lifesize and Plantronics. They provide the sales, marketing, technical and logistics support to over 250 channel partners across Australia and the Pacific. Aria Technologies has been operating since 2000, its head office is in Melbourne, with offices in Sydney, Brisbane, Perth and Johannesburg (South Africa).
Published: Thursday, October 30, 2014