Miramar, FL, USA, April 2, 2019 -- Arise Virtual Solutions Inc., a provider of business process outsourcing (BPO) services, announced that it has been recognized as a Representative Vendor in Gartner Inc.'s 2019 Market Guide for Customer Management BPO Service Providers, authored by Gartner analysts TJ Singh, Misako Sawai, and Brian Manusama.
Arise was previously mentioned in the Gartner CRM Vendor Guide for the third time* and is delighted to now be included in the Market Guide for Customer Management BPO Service Providers.
According to Gartner, Market Guides are valuable research notes for organizations to aid in vendor selection processes, providing independent analysts' insights on Customer Management (CM) BPO Service Providers.
Gartner analysts are predicting that the "CM BPO market is estimated to be worth $40.8 billion in 2019, growing at a 5% CAGR (2018-2022)" and "over the next 24 months, buyers are looking to increase spending on services such as webchat, virtual assistants, collaborative browsing, and mobile apps and solutions, as well as video services and video chat."
Scott Etheridge, Chief Executive Officer of Arise, stated, "We are excited to be included in Gartner's 2019 Market Guide for Customer Management BPO Service Providers. To us, Arise's value proposition raises the bar for customer care, providing our clients with unparalleled flexibility and quality, and empowering the network of Service Partners on our platform with the freedom to run their own businesses. As Arise continues our remarkable growth, we are proud to once again receive the recognition of experts such as Gartner for, what we believe are, great things we are doing for our clients."
Posted by Veronica Silva Cusi, news correspondent
About Arise Virtual Solutions:
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, April 4, 2019
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Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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