Olsdmar, FL, USA, Aug. 19, 2021 -- Tampa-based CenturionCARES has been providing IVR services to Electrical District #3 (Maricopa, AZ) for several years. The Co-op's members are now benefiting from a variety of services with the recent upgrade to the CARES Contact Center Platform. CARES software delivers a single-source solution through its comprehensive integration with ED-3's PBX, Billing, Customer Information System (CIS), and Outage Management Systems (OMS).
While attending the 2019 CenturionCARES Customer Conference (4C), ED-3's Information Systems Manager Peter Dale was impressed with what CARES was doing for other utilities. Buoyed by demos on the CARES platform and feedback from numerous CARES customers, Peter was confident that an investment in CARES would pay great dividends to the co-op and its members. After a smooth implementation, CARES quickly repaid his confidence. "The CARES IVR easily clears our call queue, even during a large outage," said Peter. "Courtesy Call Back has made a huge improvement in wait time and call time, and the Voice and Screen Recording has been great in capturing complete customer interactions." He also liked that CARES allowed him to check on operations from home over the weekend, and in the rare case any issues develop, he noted "CARES technicians are quick to respond and are always able to help".
"It's always gratifying when we're given the opportunity to expand and enhance the member service experience for a long-time customer like Electrical District #3," said Kirk Wormington, CenturionCARES President/CEO. "We are proud that our CARES Platform will provide the necessary infrastructure for their continued growth for many years to come."
Posted by Veronica Silva Cusi, news correspondent
About Centurion Cares:
Centurion, Inc. is a systems integrator that helps organizations automate their communications to increase efficiency, reduce costs, streamline processes and improve service.
Published: Friday, August 20, 2021
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