Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Arizona Sues Magazine Telemarketing Business
Phoenix, AZ, USA, Dec 30, 2015 -- An Arizona telemarketing company that did business throughout the United States has been sued by the Arizona Attorney General's Office.
A consumer fraud lawsuit was filed against Burudi Mwonyonyi and his company, Publishers Service Office, Inc., for allegedly using a magazine subscription scam to defraud consumers. They are alleged to have placed 48,000 telephone calls a month, using an autodialer, to sell new or renewed magazine subscriptions.
Publishers Service Office is alleged to have violated the Arizona Consumer Fraud Act by falsely claiming that Publishers Service Office was authorized by magazine publishers to charge or bill the consumers on behalf of the publisher.
"This office will aggressively investigate telemarketing scams and hold individuals who defraud Arizona consumers responsible," said Attorney General Mark Brnovich. "We are working with state lawmakers to introduce legislation that will make it more difficult for deceptive telemarketers to operate in Arizona."
The lawsuit alleges Publishers Service Office called consumers after purchasing information about the consumers' magazine subscription history. According to the lawsuit, the company also falsely claimed the consumer had previously agreed to purchase a subscription and the company had a recorded confirmation of the agreement. Publishers Service Office also allegedly disguised the telephone numbers from which it called consumers to make the numbers appear as originating from the state or area code in which the consumer lived.
Finally, the lawsuit alleged that Publishers Service Office misrepresented the business's geographical location on its envelopes and invoices as being in California, even though it operated exclusively out of Arizona.
The lawsuit requests that the court prohibit the defendants from violating the law and order them to pay consumer restitution, civil penalties, and the state's costs and attorney's fees, and to surrender all profits they obtained as a result of their allegedly illegal conduct.
If you believe you have been the victim of consumer fraud, you can file a consumer complaint by contacting the Attorney General's Office at (800) 352-8431. Bilingual consumer protection staff is available to assist.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From Arizona Attorney General’s Office
About Arizona Attorney General’s Office:
The Arizona Attorney General is the chief legal officer of the state of Arizona, in the United States. It is an independent, constitutionally mandated office, elected by the people of the state to a four-year term.
Published: Monday, January 4, 2016