News : Arkadin Expands Global Reach & Extends Support to Microsoft Skype for Business Online
Atlanta, GA, USA, Dec 1, 2016 -- Arkadin, an NTT Communications company and a provider of Unified Communications and Collaboration services, announced that businesses can now deploy contact center agents on local cloud infrastructure in the Americas, Europe and Asia that integrates with Skype for Business. Arkadin's hosted Clarity Connect Contact Center for Office 365 enables customers to deploy agents in more than 15 countries, all connected on a single domain.
Arkadin has worked closely with Clarity Consulting to develop this global cloud solution, filling a market need for a provider capable of supporting complex worldwide deployments.
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"Our customers' global footprints continuously expand, as such they need a digital communications partner who can support their growth strategy," says Zach Katsof, Arkadin's Director - Unified Communications. "We have a proven track record of success as Clarity's largest cloud contact center hosting partner, and believe the only way to deliver the highest quality experience is to deploy end users in-region on an enterprise global network."
Arkadin's geo-dispersed local Skype for Business server pools, located in the Americas, Europe and Asia, are connected on a global network that enables deployments through a single domain offering local access. "As a member of one of the largest telecommunications companies in the world, our customers run on the most sophisticated global network with access to more local datacenters in more countries than any other hosting provider," continued Mr. Katsof.
"Our alliance offers significant benefits to businesses seeking greater efficiencies in their contact center," says Craig Reishus, Director of Business Development at Clarity Consulting. "Arkadin's flexible UC platform, comprehensive global network and managed services capabilities, and years of contact center experience, ensure seamless deployments and productivity enhancements that can transform contact center operations."
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Arkadin is one of the largest and fastest growing Collaboration Service Providers in the world. Our collection of market-leading audio/web/video conferencing and Unified Communications solutions enable enjoyable collaboration experiences that are essential to success in a digitally connected global workplace. As an NTT Communications company, our services are delivered in the cloud and backed by a cutting-edge infrastructure for premium service quality. ed locally in 19 languages through our network of
Perficient is a digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with digital experience, business optimization, and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, and partners; and reduce costs.
Published: Friday, December 2, 2016
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