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News : Arkansas Valley Electric Cooperative Corporation Using CenturionCARES Cloud

#contactcenterworld, @CenturionCares

Oldsmar, FL, USA, Nov. 10, 2020 -- Arkansas Valley Electric Cooperative Corporation (AVECC) was founded in 1937 to deliver reliable electric service to rural Arkansas and Oklahoma residents. That same commitment has inspired AVECC's system-wide fiber buildout with the creation of WAVE Rural Connect. In order to support their expanded service offerings, AVECC has deployed the CARES Cloud Member Service Platform, an ACD/IVR solution.

The CARES Platform was chosen for its ability to support both Electric and WAVE (Internet/Phone/TV) members through its complete integration into the co-op's network and customer information systems. 


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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According to Brandon Fisher, Arkansas Valley Electric Cooperative Corporation's Technology and Communications Manager, "CenturionCARES' culture completely aligns with ours– always willing to do whatever it takes to help their customer succeed."

"We greatly appreciate the opportunity to help enhance the service experience for the members of Arkansas Valley Electric Cooperative Corporation," said Kirk Wormington, CenturionCARES President/CEO. "We are committed to helping our valued partners deliver world-class services to their communities for many years to come." This announcement marks the latest in a string of contract awards for the leading innovator of the industry's most advanced Customer Service Communications Platform.

#contactcenterworld, @CenturionCares

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Centurion Cares:
Company LogoCenturion, Inc. is a systems integrator that helps organizations automate their communications to increase efficiency, reduce costs, streamline processes and improve service.
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Today's Tip of the Day - Season Greetings

Read today's tip or listen to it on podcast.

Published: Thursday, November 12, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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